If you don't see your question here, our team is reachable by phone, email or WhatsApp — see Contact Us.
Are you a government website?
No. Vauraa is a private visa assistance and travel services company. We assist customers with visa application procedures — we are not a government agency, embassy, consulate, or immigration authority.
Who approves my visa?
The relevant government or immigration authority for your destination makes the final decision. We prepare and submit your application; we don't decide the outcome.
Is approval guaranteed?
No. Visa approval is determined solely by the applicable authority and cannot be guaranteed by Vauraa or any private service.
Are government fees included in your price?
Our service fee and the authority's fee are always shown separately. Authority fees can change, so we confirm the current amount before you pay — see our full pricing breakdown.
What if my application is rejected?
A rejection or delay by the relevant authority is outside our control and isn't a service failure on our part, so it isn't covered by our refund guarantee. See our full Refund & Cancellation Policy for exactly what is and isn't refundable.
How long does processing take?
Processing times shown on each destination page are estimates based on the relevant authority's typical timelines — actual timelines depend on that authority, application volume, and how complete your submission is.
How do I track my application?
Once submitted, we send status updates by email, phone or WhatsApp. See our full application process for every step.
