Before we start work
You may cancel any time before we begin preparing your application for a full refund of our service fee. No government or authority fee is charged at this stage.
After we begin preparing your application
Once our team has started reviewing and preparing your documents, work already completed is non-refundable, since it reflects time and effort already spent on your case. You may still cancel before submission — any remaining, unused portion of the service fee is refunded.
After submission to the authority
Once your application has been submitted to the relevant government or immigration authority, our service fee is non-refundable, because our part of the service — preparation and submission — has been completed. Any government/authority fee already paid to that authority is refunded only if and as permitted by that authority's own rules; we do not control this.
What's refundable — at a glance
| Situation | Our service fee | Government / authority fee |
|---|---|---|
| Cancelled before we start work | Refundable | Not yet charged |
| Cancelled after work started, before submission | Partially refundable | Not yet charged |
| Cancelled after submission | Non-refundable | Per authority's own rules |
| Vauraa fails to submit as agreed | 100% refunded | Not charged / returned |
| Application rejected by the authority | Non-refundable | Per authority's own rules |
| Delay caused by the authority | Non-refundable | Not applicable |
| Incorrect information provided by customer | Non-refundable | Per authority's own rules |
Rejected or delayed applications
A visa application can be rejected or delayed by the relevant authority for reasons entirely outside our control — this is not a service failure on our part, so it is not covered by our refund guarantee. We will tell you clearly, in writing, why an application was affected wherever the authority shares that reason with us.
Incorrect information from the customer
If an application is delayed, rejected, or requires resubmission because of information or documents you provided that were inaccurate or incomplete, our service fee is not refundable and any resubmission may carry an additional fee, communicated to you in advance.
How to request a cancellation or refund
Email support@vauraa.com or call +919773798867 with your application reference. We confirm eligibility within 2 business days and process approved refunds to your original payment method within 7–10 business days.
See also our Terms & Conditions and Visa Disclaimer.