1. Nature of our service
Vauraa is a private visa assistance and travel services company. We help customers prepare, complete, and submit visa applications and related travel documentation. We are not a government agency, embassy, consulate, or immigration authority, and we do not issue visas.
2. Customer responsibilities
You are responsible for providing accurate, complete, and truthful information and documents for your application, and for meeting the eligibility requirements set by the destination's authority. You must respond to our requests for additional information promptly, as delays on your part may affect processing time.
3. Accuracy of information
We prepare your application based on the information you supply. We are not responsible for consequences arising from information you provided that was incorrect, outdated, or incomplete.
4. Visa approval is not our responsibility
The final decision regarding visa issuance is made by the relevant government, immigration, embassy, consular, or other competent authority. We cannot guarantee approval, a specific processing time, or entry into any country, and we make no representation that any application will be approved.
5. Processing times
Processing times shown on this website are estimates based on typical authority timelines and are not guaranteed. Actual timelines depend on the relevant authority, application volume, and the completeness of your submission.
6. Fees
Our service fee and any applicable government/authority fee are shown separately before payment. Government/authority fees are set by the relevant authority and may change; we confirm the current amount before you pay and do not mark up official fees.
7. Refunds and cancellations
Refunds and cancellations are governed by our Refund & Cancellation Policy, which forms part of these Terms.
8. Document handling
Documents you upload are used solely to prepare and submit your application and are handled as described in our Privacy Policy.
9. Communication
We will contact you by email, phone, or WhatsApp regarding your application status, using the contact details you provide. Please keep these up to date so we can reach you.
10. Limitation of liability
To the extent permitted by law, Vauraa's liability is limited to the service fee you paid us. We are not liable for decisions, delays, or actions taken by any government or immigration authority, or for losses arising from travel plans made in anticipation of a visa outcome.
11. Changes to these terms
We may update these Terms from time to time. Continued use of our services after an update constitutes acceptance of the revised Terms.
12. Contact
Questions about these Terms can be sent to support@vauraa.com. See our full Contact details.